Verzenden & retourneren
Dispatch
We go for excellent service and that is why we send all our orders with UPS. Shipping costs may vary by size, weight and destination country.
Delivery
If you order on working days, the package will be shipped on the next working day if it is in stock. Packages ordered on Friday will be shipped on Monday.
From an order value of € 250.00, shipping is free in the Netherlands, Belgium and Germany.
Returns
Return order? Then you can return it within 30 days of receipt. Please note: the return costs are for your own account, these will not be reimbursed.
For returns, we ask you to send us an email with the following information:
- Return product
- Order number
- Reason for return
We will refund the amount paid to your account within 60 days of receipt of the cancellation.
The return address is:
Angelenweg 51
5349TA Oss
The Netherlands
How many days do I have to return my order?
After you have registered your withdrawal, you have 5 working days to return your order. We recommend that you return your order as soon as possible to make the process go as smoothly as possible.
When will I get my money back?
We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed to another payment method; in any case, no costs will be charged for the refund. We may wait with the refund until we have received the goods back. You will then receive the full purchase amount back excluding the shipping costs of your order. NB! The costs for return shipment will not be reimbursed.
Do I have to pay for the return costs?
Yes, the return costs are with you as a customer.
Depreciation
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Do you still have a question?
Please feel free to contact us via email: [email protected] or call +31 (0)412 232 620 on working days between 08:00 and 17:00.